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Legal & Policies
The complete legal framework for HealersMeet / Mission Niramaya / Decode Life Transformation — aligned with Indian law (IT Act 2000, IT Rules 2021, DPDP Act 2023, CERT-In 2022, Consumer Protection Act 2019 & E-Commerce Rules 2020).
📝 Important: These policies are published as provisional v2.0 drafts. A retained Indian legal counsel has been engaged to review them. Fields still shown in [brackets] in any policy — e.g. [GSTIN], [PHONE], [FULL NAME] — are placeholders pending final corporate details. Every other provision is in force and applies to every user.
Terms & Conditions
Version v2.0 · Effective 2026-05-01REQUIRED AT CHECKOUT
The binding electronic agreement between you and Pitambhara Educom Consultancy Pvt Ltd covering use of the LMS, courses, community, and content licence.
Privacy Policy
Version v2.0 · Effective 2026-05-01REQUIRED AT CHECKOUT
How we collect, use, store, and protect your personal data. DPDP Act 2023 and SPDI Rules 2011 compliant.
Refund & Cancellation Policy
Version v1.0 · Effective 2026-05-01REQUIRED AT CHECKOUT
7-day cooling-off period, post-cooling rules, installment handling, processing timelines.
Cookie Policy
Version v1.0 · Effective 2026-05-01
What cookies and similar technologies we use and how to control them.
Security Statement
Version v2.0 · Effective 2026-05-01
Technical and organisational safeguards protecting your account and data. CERT-In 2022 aligned.
Course Participation Agreement & Health Disclaimer
Version v2.0 · Effective 2026-05-01REQUIRED AT CHECKOUT
Informed-consent framework for hypnosis, regression, energy work. Lists contraindicated conditions, peer-practice rules, and scope of practice after certification.
Acceptable Use Policy
Version v1.0 · Effective 2026-05-01
Community rules for the LMS forum, WhatsApp Sadhak group, peer practice, and live-session chat.
Grievance Redressal Mechanism
Version v1.0 · Effective 2026-05-01
How to file a complaint, SLAs we commit to (24-hour ack, 15-day resolution), and escalation paths.
Seller / Operator Information
Version v1.0 · Effective 2026-05-01
Consumer Protection (E-Commerce) Rules 2020 disclosures — legal entity, GSTIN, delivery timelines, consumer rights.
Grievance Officer: contact details in the Grievance Redressal Mechanism page. We acknowledge every complaint within 24 hours and resolve within 15 days.
Security disclosures: security@healersmeet.com — acknowledged within 5 working days.
Privacy / DPDP requests: privacy@healersmeet.com — replied within 30 days.